Contact Us

Our e-commerce team will do our best to respond to your inquiries quickly! We recommend viewing our frequently asked questions below for answers to our most asked questions. 

If you still require assistance, please email our Customer Care team at onlinesupport@legalseafoods.com.

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Frequently Asked Questions

What shipping options do I have? What is your shipping policy?

You can view our complete shipping information and policy here

What do I do when my seafood arrives?

Freshly Frozen Seafood:

When you receive your seafood delivery, remove it from the outer shipping box, place frozen seafood products in the freezer. Keep frozen products frozen until ready to use, and thaw under refrigeration 1-2 days before use. Follow the preparation directions found here.

Live Lobsters:


When you receive your seafood delivery, remove it from the outer shipping box, place live lobsters in the fridge. We recommend cooking live lobsters within 24 hours of their arrival.

How do I know if the seafood I ordered is good when it arrives?

Freshly Frozen Seafood:

We pack all of our seafood prepared and raw items with more than enough coolant to ensure safe arrival given the carrier arrives on time. It’s possible that our packages last an extra day in transit. If there is no dry ice remaining AND your product isn’t cool to the touch, please contact us immediately at onlinesupport@legalseafoods.com so we can investigate and make sure you are taken care of.

Live Lobsters:

All of our live lobsters are shipped overnight. It’s possible that the lobsters can withstand an extra day in transit. If the lobsters aren’t moving, please contact us immediately at onlinesupport@legalseafoods.com so we can investigate and make sure you are taken care of.

What is your return and refund policy?

If there any problem with your order, please reach immediately to our customer care team at onlinesupport@legalseafoods.com so we can investigate and help support. Our commitment to our guests is 100% satisfaction with our quality and service.

My lobster isn't moving. How do I know it's ok?

Live lobsters can appear motionless, likely due to their travel! A sign of freshness can be confirmed is if the tail is curled when you hold up the lobster. If your lobster arrives dead or if you have any questions, please contact us at onlinesupport@legalseafoods.com with your order number and a photo of the lobster, and we will be able to assist you.

My order is a gift, will there be pricing on the packing slip?

We do not show prices on our packing slips, so do not worry if you send your order as a gift!

Can I use my Legal Sea Foods restaurant gift card at the Legal Online store?

Yes! Please contact Customer Care at onlinesupport@legalseafoods.com immediately with your restaurant gift card number and we will transfer it to a Legal Sea Foods Online eGift Card. 

My Legal Online eGift Card isn’t working, what do I do?

Make sure you entered your gift card or certificate number into the "gift card" area at the checkout to redeem. If you are still having issues, please reach immediately to our customer care team and include your card number in the body of the email at onlinesupport@legalseafoods.com and we will investigate and get back to you.

Can I use my Legal Sea Foods Marketplace gift card/certificate at the Legal Online store?

Valid gift cards/certificates from the former Legal Seafoods Marketplace will be accepted on shop.legalseafoods.com. Enter your gift card or certificate number into the "gift card" area at the checkout to redeem.