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You can view our complete shipping information and policy here

Freshly Frozen Seafood:

When you receive your seafood delivery, remove it from the outer shipping box, place frozen seafood products in the freezer. Keep frozen products frozen until ready to use, and thaw under refrigeration 1-2 days before use. Follow the preparation directions found here.

Live Lobsters:

When you receive your seafood delivery, remove it from the outer shipping box, place live lobsters in the fridge. We recommend cooking live lobsters within 24 hours of their arrival.

Freshly Frozen Seafood:

We pack all of our seafood prepared and raw items with more than enough coolant to ensure safe arrival given the carrier arrives on time. It’s possible that our packages last an extra day in transit. If there is no dry ice remaining AND your product isn’t cool to the touch, please contact us immediately at onlinesupport@legalseafoods.com so we can investigate and make sure you are taken care of.

Live Lobsters:

All of our live lobsters are shipped overnight. It’s possible that the lobsters can withstand an extra day in transit. If the lobsters aren’t moving, please contact us immediately at onlinesupport@legalseafoods.com so we can investigate and make sure you are taken care of.

If there are any problems with your order, please reach out to our Customer Care team within 48 hours at onlinesupport@legalseafoods.com so we can investigate and help resolve any issues.

Live lobsters can appear motionless, likely due to their travel! A sign of freshness can be confirmed is if the tail is curled when you hold up the lobster. If your lobster arrives dead or if you have any questions, please contact us at onlinesupport@legalseafoods.com with your order number and a photo of the lobster, and we will be able to assist you.

We do not show prices on our packing slips, so do not worry if you send your order as a gift!

Yes! Please contact Customer Care at onlinesupport@legalseafoods.com immediately with your restaurant gift card number and we will transfer it to a Legal Sea Foods Online eGift Card. 

Make sure you entered your gift card or certificate number into the "gift card" area at the checkout to redeem. If you are still having issues, please reach immediately to our customer care team and include your card number in the body of the email at onlinesupport@legalseafoods.com and we will investigate and get back to you.

Valid gift cards/certificates from the former Legal Seafoods Marketplace will be accepted on shop.legalseafoods.com. Enter your gift card or certificate number into the "gift card" area at the checkout to redeem.

We work hard to make sure your order is packed and shipped quickly and perfectly. Because of this, it’s difficult to accept changes to an order after it's been placed. We will try our best to make any requested changes, but may be delayed in returning your message if it is outside of business hours. Please contact onlinesupport@legalseafoods.com for further assistance placing an order for the future or any additional questions.